Certified Agile Services Manager

[Incorporate Agile Thinking into Service Management]


The CASM is a 2-day course which provides an introduction to Agile Service Management. It explains how to effectively integrate, and apply Agile thinking into Service Management processes and practices. Agile thinking improves a team’s effectiveness and efficiency, and enables to continue to deliver value in the face of changing requirements.

2 Day (16 Hours)
9 AM to 6 PM (90 Minutes of Lunch and Tea/Coffee Breaks)
Agile Expert
Batch Size
20-25 Participants
Participants Profile
Beginner or Intermediate
Familiarity with IT Service Management processes and ITIL® is recommended
Course Delivery Language
Approach of Delivery
Mix of theory & workshop sessions (Classroom Training)
Certification Details
Attending this workshop will enable you to take up the CASM Certification exam online
Accreditation Institute
DevOps Institute
Commercials & Logistics
Contact us for Quotation


  • Definition of being "Agile"
  • The Agile Manifesto, its core values, and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Scrum roles, artifacts, and events as it applies to both products and processes
  • Agile Process Improvement, ensuring processes are lean and deliver "just enough" control
  • Agile Process Design, applying Agile practices to process design projects

Learning Objective

  • Learn the key concepts of Agile Process Improvement to deliver maximum value
  • Understand the nuances of Agile process Design
  • Understand the practices, principles and core values of Agile Manifesto
  • Learn what it truly means to be "Agile"
  • Understand the basics of Scrum, Scrum Roles, events etc.


  • Anybody interested in learning about Agile and Scrum from a products and process perspective
  • Employees and managers responsible for designing, re engineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Process stakeholders

Course Deliverables

  • Attendee gets a printed copy of workbook
  • CASM digital badge to promote your accomplishment online
  • CASM certificate from DevOps Institute
  • In-person Training and 2-day workshop full of learning and fun
  • Participation Certificate on completion of the course

Want to Participate?

You can reach us to book in-house class