Certified Agile Process Owner

[Acquire the skills to design, build and improve ITSM processes ]

Overview

A Process Owner is accountable for the overall performance of a process, and for ensuring the process delivers value to the stakeholders involved. The Process owners manage the requirements of stakeholders, translate those requirements into performance objectives, and monitor the complete process design and improvement lifecycle.

This 2 day course describes process owner responsibilities, and provides the education needed to oversee the design and reengineering of IT Service Management (ITSM) processes in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practice how to continually align process performance with overall business goals.

Duration
2 Day (16 Hours)
Timing
9 AM to 6 PM (90 Minutes of Lunch and Tea/Coffee Breaks)
Trainer
Agile Process Expert
Batch Size
20-25 Participants
Participants Profile
Beginner or Intermediate
Prerequisite
Basic Scrum Knowledge or Certified Scrum Master, Professional Scrum Master
Course Delivery Language
English
Approach of Delivery
Mix of theory & workshop sessions (Classroom Training)
Certification Details
Attending this workshop will enable you to take up the CAPO Certification exam online
Accreditation Institute
DevOps Institute
Commercials & Logistics
Contact us for Quotation

Agenda

  • Agile and Agile Service Management basics
  • Understand the Process Owner role and responsibilities
  • Manage and prioritize a process backlog
  • Create and utilize user stories
  • Collaborate with process stakeholders and other process owners
  • Oversee Agile process design and improvement activities
  • Manage organizational change activities
  • Monitor and measuring process performance
  • Conduct process reviews and identify improvements

Learning Objective

  • Learn the fundamental Agile and Agile Service Management concepts
  • Learn the roles and responsibilities of a Process Owner
  • Learn to design and re-engineer ITSM processes
  • Understand how to effectively utilize user stories
  • Understand and learn to collaborate effectively with process stakeholders

Audience

  • Process owners
  • Process managers
  • Managers responsible for improvement of processes
  • Consultants

Course Deliverables

  • Attendee gets a printed copy of workbook
  • CAPO digital badge to promote your accomplishment online
  • CAPO certificate from DevOps Institute
  • In-person Training and 2-day workshop full of learning and fun
  • Participation Certificate on completion of the course

Want to Participate?

You can reach us to book in-house class

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